We think it’s shocking that anyone can try pulling off such traits, not paying out their customers and having such rude customer support that’s almost impossible to reach. Conclusionīehavior like this is highly unprofessional and it gives gambling in general a really bad name. These guys are known for hunting you down with their promotional stuff, but when it’s time to help a player in trouble or simply when he or she wants to know what happened with their cash, they’re simply nowhere to be found. Painfully slow payouts that take more than a month, and in most cases, you really have to fight for your cash and spend countless hours trying to reach the customer support by mail or live chat. Player ComplaintsĪfter thorough inspection of our forum section and the comments from numerous LCB’ers, we’ve come to the conclusion that Planet 7 suffers from the same problems commonly associated with its sister sites such as Royal Ace, Slot Madness, Silver Oak, Slots Garden, and Captain Jack. Sure, they do use software provided by Real Time Gaming, and they supposedly operate under a licence issued in Costa Rica (even though it’s nowhere to be seen on the website), but still trust is the last word you’d associate with this business. What seems to be bringing about the most troubles is the fact that their payout times are extremely slow and they take more than a month to process, no matter which payment options you prefer and use. The list time around their support moved from Costa Rica to Eastern Europe and that’s what seemed to have driven the last nail in the coffin.
It seems that each time they changed hands, there were more problems piling up. Integrity/Trustworthinessīeing one of the flagship brands in the Ace Revenue group of casinos, Planet 7 has been considered rogue many times. On a happier note, there is a banking option called Players Rewards Card, available only to players from the US. When we’re talking about Planet 7 or any of its sister sites, we regretfully notify you that their payments are painfully slow, and usually they take more than a month.Īlso, if you happen to stumble upon any issues while playing there, you will find that their customer support can only be described as poor. There are some quite unacceptable business practices when this joint is concerned. Some of you might be familiar with it, as it’s been around for quite a while, but whatever the case might be, we’re rather unhappy to warn you that the place might not be the best choice for placing your deposits. Even though we’re unsure what the actual connection to Uranus might be, over here we have an online venue called Planet 7 Casino.
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